Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

General Questions

We offer a 30-day money-back guarantee. Yep, if you're not satisfied, we're not satisfied. That's why we'll happily give you your money back on any of our product range. All we ask is that you try our products and if you are not completely happy, simply return the items within 30-days from the date of delivery (and yes the items need to be returned) and we'll refund you. 

Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned will be approved for a refund. 

Yes, we love animals as much as you do and therefore, we would never test our products on any animals! 

Yes, our products are safe during pregnancy. If you have serious concerns, we recommend talking to your GP. However, our products do not contain any chemicals that will harm you or the baby.  

We will be happy to refund you as long as you provide us photos of your reaction.  If you have known nuts allergies, we suggest consulting your GP first. $10 AUS for shipping cost will be deducted from all refunds. 

Payment Questions

Yes! We use a leading encryption service to process your payment, your credit or debit card information is hidden from us. 

We accept payments all major credit or debit card providers, such as Visa, MasterCard, Amex, Apple Pay, Google Pay, PayPal, AfterPay, LayBuy and ZipPay. 

Shipping Questions

Australian Orders: 


  • FREE AU Post standard tracked shipping for all orders
  • Delivery time 2 to 8 working days
  • Express AU Post tracked shipping is $5.95
  • Delivery time 1 to 3 working days


New Zealand Orders: 



  • FREE Express tracked shipping for all orders
  • Delivery time is 5 to 9 working days 


USA, Canada, UK, Singapore and Europe Orders:


  • FREE Express tracked shipping for all orders
  • Delivery time is 5 to 9 working days  


Rest of the world Orders:


  • FREE Express tracked shipping for all orders
  • Delivery time is 7 to 15 working days 


A few noteworthy points to mention:


  • We do our best to ship orders out the same day if ordered before 10 am AEST, however, some orders may take longer.
  • We use Australia Post shipping for all your delivery's. 


IMPORTANT UPDATE: there are delays with domestic and international orders due to change of processes with Coronavirus. 



Unfortunately, we cannot cancel your order or change your address once your parcel has been dispatched. We encourage you to always double-check your address before placing your order. If you wish to cancel your order after it has been dispatched you will need to wait for it to reach you and either reject delivery or return your order back to us for a refund. $10 AUS shipping cost will be deducted from all refunds.  

Please contact us soon as possible at 

If your parcel is undeliverable due to an incomplete or incorrect address, it will be sent back to our warehouse. If you wish to have it re-shipped, there will be a re-shipping fee of $10 AUS. If you wish to be refunded, we will refund you the amount of your purchase minus $20 AUD for the shipping fee to and from your country. We are not held liable if you enter an incomplete or incorrect address. 

Please check your junk / spam folder and ensure you have entered a valid email address. Let us know right away on  if you believe you have given any incorrect details.